Aug 09
18
Littering and… littering and…
Crappy Service! Ok, no littering, but it hasn’t only been a lack of time that has kept me from blogging the last couple of months.
I have cable Internet through MidContinent, a “communications” company, based out of Souix Falls, SD. They have awesome bandwidth – 15mb/s download and 1mb/s upload [and that isn't the top tier package]! Unfortunately, I live on an Air Force base, where there is always construction or something going on and it appears to be interfering with my service somehow. I Googled the password to my cable modem and watched the signal rates and logs for several weeks and it seemed to be doing 1 of 2 things – the signal would either get way too low or jump up out of range and be too high. I would only have a connection for an hour at most and it would drop, sometimes for hours without reconnecting.
They have sent 4 technicians out to my house to “fix” it. Of course when they showed up it would happen to be in one of the hours it would work, then it would die after they left. I finally gave up and scheduled DSL to be hooked up, which happens Friday. Since then, though, the cable has mostly worked. It seems to get a little better each day, which is what it did last month before slumping to the low point this time.
I really like MidCo’s Internet, when it’s working. I just can’t believe they wouldn’t do more to figure out the problem than sending someone out to my house 4 times and not fixing anything. So far the only thing I’ve seen out of one of their visits is the loss of my $120 cable modem, which they “traded” for $35 and this cheap one I’ve had since before this month’s worst service. Hopefully SRT’s DSL service (my only other option for Internet service here) is better. I may lose my mind if I have to spend a Winter here without Internet.